Shipping
- How long does shipping in the UK take?
- It should take 2 - 3 working days (Royal Mail 48 hours tracked)
- When will be order be dispatched?
- As the candles are made to order, please allow 5 working days for your order to be dispatched.
Returns, Exchange & Faulty Goods
- My candles arrived damaged. What's your refund policy?
- We can send out a replacement order at no extra cost or if you prefer we can issue a full refund.
- Do you accept returns/ exchange?
- Unfortunately we are not able to accept returns or exchange at this stage. However if the goods arrived faulty, we will provide a replacement.
Product
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What wax do you use?
- A stearin & paraffin blend
- There's white frosting on my candles. Is this normal?
- Yes, due to the natural characteristics of soy wax, frosting may occur and it is unavoidable but this does not affect performance
- Is the dye in the candles safe to burn?
- Yes, the wax dyes we use are eco-friendly and non toxic. We do not use other types of paint like enamel or acrylic for colouring
Care
- Please store the candles in a cool place away from sunlight and appliances that produce warmth & heat as this will cause the candles to melt or sweat
- If ordering candles in different colours and patterns, please store each style separately to prevent the wax dyes in different designs from rubbing onto each other
- The colours of the wax dyes will fade gradually over time
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